Phase 3 Guidelines

The College (CPTBC) staff are providing guidance, not a directive, on what may constitute urgent physical therapy services. Registrants must consider their practice context and use independent professional judgement to make responsible decisions.


The College provides the following suggestions to define urgent services:

  • Services to address a decline in functional independence, quality of life or safety of those beginning to fail at home including risk of: falls, deterioration of mobility or transfers, respiratory distress, hospital (re)admission, disabling chronic pain, or the ability to care for dependents.

  • Services specified as urgent by the referral source or are deemed urgent to prevent a poor outcome following a recent fracture, surgery, chest infection; or for those having extended wait for surgery; or for those being prevented from returning to work.

  • Necessity of service which can only be provided by in-person/direct care.

  • Services for clients with complex care needs who require a co-ordinated team approach.

  • Services to support clients in critical roles remaining at work i.e. health professionals, emergency services in the community, essential services employees.

If urgent care or a more hands-on session is required, we will need to determine how important or critical this is. These cases will be reviewed by the physiotherapist. If deemed appropriate, an appointment will be scheduled.  If you are unsure if your care is considered urgent, please call us at 250-746-1664 or email us at Please be assured that careful consideration and discretion will be exercised to protect both the client and physiotherapist.


For more information, go to Making an Appointment.

In all situations where face to face services are provided, the advice from the Provincial Medical Officer and Public Health Agency of Canada will be applied regarding physical distancing, screening patients for COVID-19 symptoms, wearing protective equipment, and using proper infection prevention and control techniques to minimize exposure. Information can be found here.